ForteForge ships worldwide by sea, air and express (DHL, FedEx, UPS). Stock lines leave Ningbo within 3 working days; custom parts per quoted lead time. DDP delivery to major destinations is available on request. Every shipment includes packing list, commercial invoice and batch inspection report.
Returns & Refunds - Last updated: August 2026.
1. SCOPE
This policy covers stock catalog items and custom-machined parts purchased from ForteForge Components.
2. DEFECTIVE OR WRONG ITEMS
If an item arrives defective, damaged in transit, or not as quoted, report it within 14 days of delivery with photos and the batch number from the inspection report. We arrange replacement or refund, including return freight, at our cost.
3. CUSTOM PARTS
Custom-machined parts are made to your approved drawing. Each shipment includes a first-article dimensional report where agreed. Rework or remake applies when measured dimensions deviate from the approved drawing beyond stated tolerances.
4. NON-DEFECT RETURNS
Unused stock items in original packaging may be returned within 30 days at the buyer's freight cost, subject to a restocking check. Custom parts cannot be returned unless defective.
5. START A CLAIM
Email sales@forteforge.example with your order reference, batch number and photos. Claims are acknowledged within 1 working day and resolved within 10.
6. REFUND TIMING
Approved refunds are issued to the original payment method within 7 working days of the returned goods passing inspection.
For questions about this policy, contact our support team before placing an order or submitting personal information.
sales@forteforge.example.com